Refund & Returns Policy
Last Updated: 22-05-2025
At GREENMIST HERBALS India Pvt. Ltd., customer satisfaction is our top priority. We take great care to ensure our products reach you in perfect condition. If you’re not completely satisfied with your purchase, please review our refund and return guidelines below.
✅ Returns Eligibility
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Products are eligible for return only if:
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They are damaged or defective at the time of delivery.
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You have received the wrong item.
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Return requests must be made within 7 days of delivery.
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Items must be unused, unopened, and in their original packaging.
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Proof of purchase (invoice/order confirmation) is required.
🔄 Return Process
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To initiate a return, contact us at [Insert Email] or [Insert Phone Number] with your order details and reason for return.
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Our team will verify your request and guide you through the return process.
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Once the return is approved, you will receive instructions for sending the item back.
💰 Refund Policy
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Refunds will be processed after the returned product is received and inspected.
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Approved refunds will be credited to your original method of payment within 7–10 business days.
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Shipping charges are non-refundable unless the return is due to our error (e.g., damaged or wrong item).
❌ Non-Returnable Items
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Used or opened products
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Products returned without original packaging
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Items returned after the return window has expired
📦 Cancellations
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Orders can be canceled before dispatch. Once shipped, cancellations are not possible.
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To request a cancellation, please contact us immediately.
📞 Need Help?
For questions about refunds or returns, contact:
GREENMIST HERBALS India Pvt. Ltd.
📍 Door No: 498/B, Pulasseri (P.O), Palakkad – 679307, Kerala, India
📧 Email: info@keshahairoil.com